Monday – Saturday: 9:00 AM – 7:00 PM Sunday: 10:00 AM – 5:00 PM
(IST)
Frequently Asked Questions
Quick answers to common questions about our sarees
and service.
How do I know if a saree is genuine Kanchipuram silk? +
Every Anuraga Vastra saree comes with a Silk Mark certification
issued by the Silk Mark Organisation of India (SMOI) — a government certification body. The silk
mark tag is affixed to all our sarees before dispatch, guaranteeing 100% pure silk content. You
can verify your certificate on the SMOI website using the unique code on your tag.
What is your return and exchange policy? +
We offer a hassle-free 15-day return and exchange policy. Items
must be unused, in original condition, with all tags intact. To initiate a return, visit your
account page or contact our support team. Refunds are processed within 5–7 working days. Please
note that customized or altered sarees cannot be returned.
Do you ship internationally? +
Yes, we ship worldwide! International shipping rates and
delivery times vary by destination. USA, UK, Canada, Australia, Singapore, and UAE typically
take 7–12 business days via DHL Express. Import duties and taxes (if applicable) are borne by
the customer and vary by country.
Can I get a saree custom-woven? +
Absolutely. We offer bespoke Kanchipuram silk sarees for
special occasions such as weddings and milestone celebrations. Custom orders require a minimum
lead time of 30–45 days and a 50% advance payment. Contact our design team via email at
care@anayasilks.com to discuss your requirements and design preferences.
How should I care for my silk saree? +
Kanchipuram silk sarees should ideally be dry-cleaned by a
specialist silk cleaner. If hand washing, use cool water with a gentle detergent designed for
delicate fabrics. Never wring or tumble dry. Store your saree wrapped in white muslin cloth
(never plastic) in a cool, dry place. Air your saree periodically to maintain its lustre.
Do you offer bulk or wholesale orders? +
Yes, we cater to boutiques, retailers, wedding planners, and
corporate gifting. The minimum quantity for wholesale orders is 10 pieces. We offer attractive
pricing for bulk orders along with custom labeling options. Please write to
padmaanu1629@gmail.com with your requirements for a custom quote.